By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.
- What are my Shipping Charges?
- What is the delivery time?
- Public Holidays and distribution centre closures
- Can I deliver goods out of Singapore?
- What should I do if I am unable to receive the product at the time of delivery?
- What do I do if my question isn't covered here?
1. What are my Shipping Charges?
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery by a minimum spend of SGD100. [top]
2. What is the delivery time?
Your order will be processed within 2 business days to be ready for delivery. The delivery time will be 1-3 business days. For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. To track your order, please input your tracking number here.[top]
3. Public Holidays and distribution centre closures
Please note our distribution center(s) are closed on public holidays in Singapore.
For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days
Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.
|12 Sep||Hari Raya Haji|
|25 Dec*||Christmas Day|
|1 Jan*||New Year's Day|
|28 - 29 Jan*||Chinese New Year|
|14 Apr||Good Friday|
|1 May||Labour Day|
|10 May||Vesak Day|
|25 Jun*||Hari Raya Puasa|
|25 Dec||Christmas Day|
4. Can I deliver goods out of Singapore?
Our online shop will only ship within Singapore.[top]
5. What should I do if I am unable to receive the product at the time of delivery?
If you are unable to receive the product at the time of delivery, our delivery team will provide you with a failed delivery notice so you can collect your product at the designated post office. Rest assured that your product is still available for pick up at the designated location. Please follow the instruction on the failed delivery notice from our delivery team, and pick up your product within the timeframe.[top]
6. What do I do if my question isn't covered here?
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +65 6845 6845 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. firstname.lastname@example.org [top]